step 1. Open Setting By Clicking The
'Setting' Button
1. Language
Select Your Language
2. General Settings
Select Your Product and Save Button Click
When the bot can't provide an answer, it should
prompt for human assistance.
1. Depending on the platform you are using (like
Zendesk, Intercom, or custom-built systems), you can configure triggers for
handover
1. User Commands: Implement commands like
"Talk to a human" that the bot
recognizes.
2. Fallback Intents: Use fallback intents
that
get triggered when the bot
doesn't understand the user's input.
3. Sentiment Analysis: Integrate sentiment
analysis tools to detect negative
sentiments and trigger handovers.
2. Determine when and how the reminder should be
triggered. Consider scenarios such as
1. Inactivity: The user has not responded
within a specified time frame.
2. Scheduled Follow-Up: A follow-up is
needed based on the conversation context (e.g., waiting for user input or
additional information).
3. User Request: The user requests to be
reminded later.
3. Bot Active Timings
Define the days and hours when the bot should
4. Whatsapp Settings
1. WhatsApp Conversations Restart Commands
Note: Separate different string by Enter.
2. Conversation Message default footer text.
Note: Separate string or Enter. (Only one
text allowed.)
3. WhatsApp End of Conversation Statement
Note: Separate string by Enter. (Only one end
text allowed.)
4. WhatsApp wrong answer Statement
Note: Separate string by Enter. (Only one end
text allowed.)
5. Instagram Settings
1. Instagram Restart Texts add setting
Note: Use An Enter To Separate Each String.
2. Instagram End Text
3. Instagram Comments Automation
4. Story Reply Automation
6. Bot Trigger
1. Options in Add your Answer
2. Sub-Flow in add your bot and Jump To in add your Question
7. String To Trigger
1. Options in Add your Answer to send messages and file